Copy of Refund
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that a 10% restocking fee will apply.
Examples includes:
- Be returned within 28 days of your purchase date (in-store purchases)/ delivery date (online orders)
- Be in its original condition
- Be unused
- Have all its original hang-tags attached
- Be in its original packaging (boxes and bags) in the condition you received it in
- Be verified as matching the description of products returned
We will not accept a return if the goods show signs of damage, misuse, excessive wear or inappropriate care that are not the result of a manufacturing fault.
Examples includes:
- Shoes washed by machine and/ or dried by excessive heat
- Cut marks on stitching, seams, or uppers
- Punctured airbags
- Abrasion/ scuffing damage
- External contamination
- Signs of extreme damage
- Knowingly purchase small fitting shoes
- Fabric has been stained
- Material decomposing due to prolonged dampness/ wetting
To start a return, please contact us here.
Please note that returns will need to be sent to the following address: 46 Green Valley Crescent Hampton Park VIC 3976
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kishe032144@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Size does not fit as expected? No problem!
Just be mindful that the item(s) you are returning for an exchange has to be:
- Be exchanged within 28 days of your delivery date (online orders)
- Be in its original condition
- Be unused
- Have all its original hang-tags attached
- Be in its original packaging (boxes and bags) in the condition you received it in
Exchanges can only be done once. We will not accept exchanged items to be exchanged again.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kishe032144@gmail.com.